[Resolved] Airtel — Delay in service more than a month

babbu14

from Chandigarh, Chandigarh

Address:	600011
Website:	www.airtel.in/4ghotspottrial

Airtel 4g dongle was meant to be taken after three days of purchase of dongle according to the "trial period offer". Security amount of rs. 2300/- was taken at the moment of purchase and was meant to be refunded after the trial period is over. But now it has been more than a month, service providers haven't refunded the money in spite of constant reminders given by me. When i used to call them to refund the security, they used to make false promises of collecting the device and refunding the money; but they never used to come which led to frustration. I also visited airtel service center but still the problem wasn’t resolved. This led to harassment.
Remedy
I am here in chennai for few more days from now, so i want immediate collection of device and refund of security fee rs 2300

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Jun 5, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 26, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 26 May 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jun 02, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 26 May 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jun 09, 2016

Updated by babbu14 Airtel 4g dongle was meant to be taken after three days of purchase of dongle according to the "trial period offer". Security amount of rs. 2300/- was taken at the moment of purchase and was meant to be refunded after the trial period is over. But now it has been more than a month, service providers haven't refunded the money in spite of constant reminders given by me. When i used to call them to refund the security, they used to make false promises of collecting the device and refunding the money; but they never used to come which led to frustration. I also visited airtel service center but still the problem wasn’t resolved. This led to harassment.
Remedy
I am here in chennai for few more days from now, so i want immediate collection of device and refund of security fee rs 2300

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Comments

babbu14

from Chandigarh, Chandigarh

I have send the details on above said email address from my email i.e. [protected]@gmail.com.
Please check again and the problem is not resolved it has become worse.
Thanks
Mohit Goyal
Airtel Consumer