| Address: | Chennai, Tamil Nadu, 600001 | | Website: | www.airtel.co.in |
I am having an airtel landline connection[protected] in chennai and raised service request no. 64328732 on 04 feb' 16. Airtel didn't shift my connection as mentioned by the customer care within 5 working days.
I again raised complaint by calling airtel customer care on 11 th feb 2016 against non-completion of service request. They asked for two days to resolve the complaint but simply they extended target date for closing the complaint.
When i sent mail to Nodal office South and also to Appellete authority for Tamilnadu region and got irresponsible response that my complaint will be resolved as early as possible without any target date.
On 23/03/2016, Appellate authoriesties stated that, they had no permissions from house owner, as they need to the repair the dp box.very same day another appellate authority called and stated there were no spare tag available and not sure when next one will be available.
When i insisted that i can wait, she told already ten people waiting in queqe for that tag and she was very eager to terminate the connection, rather than to provide connection.
Resolve this issue at the earliest as i had waited too much on it. Was this information helpful? | 
When i suggested them to provide wavier on the bills, so that i can retain the connection till the issuse is solved, they were against it.
Authorities were more intrested to terminate the connection, than to resolve the issue.So, i opted out.
Very poor feasibility study and lack of response from backend and service team.