Airtel — delay in sim activation (company unable to detect fault)

Address:

139 C gali 4, than singh nagar, Anand parbat, New Delhi, Delhi, 110005

Hello,

I have issued a new sim (As my old sim was lost due to phone stealing) on 17th aug, 2019 at around 1 pm. Post the suggested time of 6 hours, the sim wasn't reactivated. I again went to the same store on 18th august 2019. The store operators couldn't detect the fault and suggested me to go through the issuing procedure once again and wait for 6 more hours. On 18th, the time was around 6pm. Again, the sim wasn't activated. From 19th august, i have been continuously trying to connect on 121 and file a complaint at 198.. But no successful response has been received. Rather, the customer executives are being rude and talking things that make no sense at all. A few are asking me to wait for 1 hour more (Which i have done at-least 3 times already) but no result again. 121 is asking me to visit the store again, the store is not able to detect the fault and is asking me to call at 121.

It's been 4 days already, the loss at the workplace is immense. I have also mailed at 121 email id (They are again asking me to call at 121). The complaint number that i have been provided with, is incorrect, to connect on nodal office number.

I have tried all that i could but am not able to retrieve my number.

From a company like airtel, this was not expected at all.

It would be a great thing if this matter is looked in immediately.

My airtel number to be reactivated is [protected]

Connect me on [protected]