[Resolved] Airtel — Deletion of amount for non usage of 3g service | |||
Dear airtel team, This is to inform that the airtel number bearing with [protected] was recharged with amount of 150/- on 10th of april, my phone was damaged and gave it to repair e (Sim card was with me)on 11 th of april and i got the phone repaired on 13th april'16, when i inserted the sim card. Suddenly 150 rupees got debited from my account without any intimation. When i call to customer care they are saying i have used 3g service on 13th, but when i check the account from airtel.In on last 5 transaction, there was no details of 3g usage, i request team to check the concerned issue and refund me the 150/- . Was this information helpful? | |||
Aug 12, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 16, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 14 April 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 11, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 14 April 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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