Airtel Delhi — Installation of wired broadband

Address:	New Delhi, Delhi
Website:	airtel.in

I wanted to install a broadband Wifi connection at my house. I chose Airtel and send a request on-line. On Sept 11, I was approached by an Airtel rep who checked my location and the airtel connections on the side street next to the house and confirmed that they would be able to install the broadband connection. I was informed of the various plans and I chose one with a monthly rental of RS 1099 with 4mbps speed. I was asked to provide address proof and a check for 1000 for installation. I was assured that the installation would be done in one day. The name of the agent was Kuldeep. Nothing happened the next day. On 13th I was informed via sms that my request had been processed and installation would be completed in 3 days. ie by 17th. That was the last i heard from Airtel. I made repeated complaints on their customer care number, I was promised that there had been some confusion about the address but someone would call within 2 hours. There was no call. Suspecting something was wrong I called Mr. Kuldeep again. After keeping me waiting for 2 days he finally called to say the installation is not possible because there is no port available. There has been no formal intimation from Airtel so far and my check has not been returned. I find this service unacceptable. If they were unable to do the installation they should not have accepted the check and debited it. And when they knew they could not install, they should have informed me on their own so I could make other arrangements. This is the second time this has happened with Airtel at this house. Is this some kind of scam?