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[Resolved]  Airtel — Deliberate irregular cost deductions from Prepaid Mobile a/c

Address:Chennai, Tamil Nadu

I have been noticing irregular deliberate deductions in my a/c recently it was 81 Rs. To talk to the call center to settle this, I need to pay 50p for 3 mins and these calls last for half an hour. I want to know who has so much time to settle such issues + why should I bear this call center call cost each time ~10 Rs??? Also, they reduce the data pack and validity any time they want to i.e. I subscribe for 650 MB plan of 129 Rs. Valid for 28 days and just now I received the message that the validity is only 21 days. Mobile No. [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

Dear Anurodh,

This is with reference to your post dated 18 May 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Varun Mittal
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Reply
Dear Anurodh,

This is with reference to your post dated 18 May. 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Reply

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