[Resolved]  Airtel — Demanding money for a product under warranty

Address:	Ahmedabad, Gujarat, 380007
Website:	www.airtel.in

My service number is [protected] with airtel dth connection. I have a hd dvr set top box and regret to say that i a customer almost 10 year old.

Off late, there is a series of complaints to which the airtel staff is not paying heed to. My set top box has been replaced few months back paying the full amount. It is under warranty and a full year subscription has been paid with 239 days of service left as on 13th june 2017

We lodged a complaint on 23rd may (Complaint no.[protected] stating the poor performance of set top box, hd channels not working and recording cant be done on dvr. After days of complaining, the engineer visited and concluded that the set top box (Which is under warranty) is not functioning properly. When asked to replace the set top box, he demanded money saying that the said model has been discontinued and we need to upgrade to a higher model of set top box.

Again a new complaint was lodged on 9th june (Complaint no.[protected] to which we have been harrassed. Every day, since last 4 days, they say engineer will visit us but no one even attends the complaint.

I would like to know, as a customer, am i at a fault if airtel has discontinued any model of their apparatus? And if the same needs to be replaced, why do we need to pay for the equipment which is under warranty?

All these companies think that the customers are # and they can loot in one or the other way for the losses they incurr on bogus competition.

When ever we call the customer care number, we are told " nischint rahiye ". What does this mean, when you cant bring a solution to a customer?

I think, i will leave airtel for ever and will never let any close friend or known person to opt for airtel in future.

They are still trying to bind us for another 12 months though our services for a period of 229 days is still paid for...