Airtel — denial of broadband services

Sri Ramana Polepalli

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka, 560017

I have made an online payment of 3 months for broadband services after the feasibility check has been done on aug 1st 2017.
I was promised that the connection would be provided in 3 working days and it prolonged till aug 17th, where i get a confirmation that the connection cannot be provided. Till date, am yet to recieve a refund of the same and there is no tracking for me to track the progress of the request or refund once its in place.

Application number : 8002015

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Airtel customer support has been notified about the posted complaint.

Sep 04, 2017

Updated by Sri Ramana Polepalli i made multiple tries of reaching out to Airtel even on Twitter, and there is only one response to wait for the refund and its been 34 days since i made my payment and am still waiting with no way to track my issues.

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Comments

Sri Ramana Polepalli

from Mumbai, Maharashtra

i had to do multiple follow ups and need to go for a prepaid connection buying multiple GB and which had caused me lot of trouble to do my office work from home where i require to do work from home multiple days in a week.