[Resolved] Airtel — denial of handset repair citing improper handling - airtel secure | |||||
This is an utter non-sense service provided for an airtel secure customer. Whats the use of subscribing to airtel secure if you can't secure my handset for accidental damages? Don't fool people by luring them to buy your nonsense plan. My device was accidentally damaged and want airtel to reimburse me for this. Below is the email i received from airtel secure. Dear biswajit basak, Warm greetings! We regret to inform that your device claim of rs.3421.0 has been rejected by the insurance company due to improper handling | no proper care of handset has been taken by insured to safeguard the property.. For any assistance, please call us at 121 or write to us at [protected]@in. Airtel.com Thanks, Team airtel secure Was this information helpful? | |||||
Aug 26, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 22, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 21 July 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Jul 22, 2017 Updated by Biswajit Basak85 Post claim rejection, it is in Handset delivery stage now. (Refer the screenshot attached)I want Airtel to repair the handset and return to me as per Airtel Secure Promise. Already wasted 11 days waiting for mobiles to repaired and also the subscription fees. Regards, Biswajit  Verified Support Jul 25, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 21 July 2017 . We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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I haven't received any resolution from Airtel in this regards. Would be great if you can share the resolution here.