Airtel — device claim service request # 2210133 not solved

Rider Aniket Singh

from Ghaziabad, Uttar Pradesh

Address:	122001
Website:	www.airtel.in/airtel-secure

Hi,

It is very sad to know that i have been with airtel since quite a time. Few month ago i opted for airtel secure plan for the protection of my mobile. Few days ago my mobile's touch was broken and camera stopped working due to the accident in lift my phone fell from hand. I raised a claim and handset was picked by airtel.
I got a call from agent regarding estimate and all. I agreed to their terms and conditions and they were ready to repair the handset, suddenly i got a mail from airtel saying that "we regret to inform that your device claim of rs.6579.0 has been rejected by the insurance company due to improper handling | no proper care of handset has been taken by insured to safeguard the property".
Now i don't know what kind of reason is that, every one used to install screen protect to protect mobile's screen but still accidents used to happen and screen used to get damaged. I have opted services from airtel not from insurance company, airtel should be responsible for this not one-assist

May i request you to look into concern as after 10 days of rigorous follow up i could register my claim and after 10 days of picking the device, i have been told that claim is rejected. I have not taken this secure services from insurance provider and i don't want to hear their lame excuses. I am going to proceed with legal option if not taken my request seriously.

Hoping to hearing from you soon.

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Airtel customer support has been notified about the posted complaint.

Aug 19, 2017

Updated by Rider Aniket Singh I got a call from airtel agent yesterday, she said that Airtel can't do any thing in this as phone is rejected from insurance company. And the offer she was offering me was " Please go to service centre and repair your device, if the estimate goes up by 6579.0 then we will pay the balance" why airtel is making fool i don't know. But this is ridiculous.

Also i know that same rejection reason they used to copy and send to maximum customers as per i searched internet.

Please look into this case.

Aug 21, 2017

Updated by Rider Aniket Singh This is the Mail got from AIRTEL. They are still making excuses, please help me out.

Dear Aniket Singh,

Greetings from Airtel!
This is in reference to your email inquiring about status of airtel Secure claim for your airtel Mobile [protected].
As discussed, I would like to inform you that as per service request claim got rejected due to improper handling of handset has been taken by insured to safeguard the property.
Further we are not able to do anything regarding the same as decision lies to insurance company as they are the sole decision maker.
Thanks for reaching out to us.
Delighted to assist you.

Yours Sincerely
Saravani Sakthivel
Airtel - The Fastest Network