Airtel — Different offers but same benefits, and no way to talk to customer care executive?

jeevak kuwar

from Nashik, Maharashtra

Address:

Pune, Maharashtra, 411045

15th Feb 2016

In the myAirtel app, I looked for an offer, Rs.16 offer (saying: All STD @25p/m). I reacharged for the same, turns out, it only is applicable to STD calls. But last month it was available for local calls too. the i looked for another offer of Rs.12 saying STD MOBILE calls @25p/m. But it is also for STD calls only!
so if Rs.12 offer and Rs.16 offers are the same then why do they exist in two different rates? same with the Rs.8 and Rs.18 offer, both offer same benefits and the same validity! Why is Airtel not paying attention to its services provided. Makes me think if it was the biggest mistake to port to airtel.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Kuwar,
This is with reference to your post dated 16 February 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Kuwar,

This is with reference to your post dated 16 February 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd