[Resolved]  Airtel Digital — Misguided by customer care representative and paying the price.

My customer ID is [protected]. I am not using my connection from last 1 year properly as iam out of station. On August i got a call from your customer care representative that if i recharge for Rs 2235 ill get 6+4 month on on my existing Mega plan(Rs370/month).To avoid connection break i took that plan and taken that offer. But after 3months my balance is Rs 24 on contacting customer care they told me that thier are several add on package activated on my account which i never requsted for.Surprisingly all that package was activated on 31st Aug 2014.I did not receive any confirmation meassage regarding the activation of any additional package and as iam not using my televeison so no request was made from my side. In addition i have pulled out my custmised phone bill and i confirmed no call was made.Why i would need additional channel if am not using it, i just got it recharged so that service cannot be discontinued. You can even check localy that iam out of station from last 1 yr or so only ocasinoly visiting the house. I got very poor response in writing by airtel representative.He offered the compensation for Rs 350. He also confirmed that no such plans were availaible /not actvativate.While on 31st August same guy who offered me that plan called me up for the confirmation of the offer.Whom to belive in this case? Now your customer care is not even responding this is as serious harassment and cheating to customer. Poor reponse and cheating is never expected from company who is known for good service and customer care. |