Airtel — digital sim swap option not shown

Address:

Indranagar, 799006

Dear sir/ madam mera airtel ka lapu sim mai digital sim swap option hat gaya hai 8 din hua hai, abhi tak aiya nahi so pls add sim swap option in my lapu no [protected] un right hai, maine tsm se baat kiya tha wo bola unke haath pe nahi hai wo kuch nahi kar sakte pls help me tsm name sujit shil [protected] agartala city tsm pls solve this problem as soon as possible