Airtel Digital TV — Airtel Digital TV Poor Service

Address:Chennai, Tamil Nadu

I had lots of respect towards one of India's leading brand, but now its lost, I have airtel DTH at home, past 3 days I have video issue, blank screen with no signal occurs, this would usually happen only on rainy days but last two days the weather is normal still its the issue with my DTH, I spoke yesterday 5/11/2013 afternoon with the airtel customer care person, I was told that someone would call me and tech would come within evening, but no one came, then I called in the evening and was told that I would get a call and some one would be coming today 6/11/2013 morning on or before 11, still no one called, i spoke with the escalation team yesterday and even today i was again told that tech would call me before 1pm, no one called yet, so i called now, spoke with the same escalation team person named Ravi(whom i spoke with yesterday) he told me before 5 i would get the call, im speechless with the amount of customer service this brand is providing me and i was told by these people several times that i need to pay Rs 150 even though if its a relay issue from broadcasters end, which is atrocious, i cant believe why these people are charging for checking there own issue. Please escalate this to the right team, im sure i wont buy airtels project hereafter, this is a lesson for me.
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Namaste Mr. Kumar,

This is with reference to your post dated 05 November 2013.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Kumar,

This is with reference to your post dated 05 November 2013.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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