Airtel Digital TV — automatic subscribe 2170/m plan

Dear sir/madam,
As requested by trai rules, i have created my own plan by selecting only the required channels and received a message that the plan will take effect from 48 hours on 31st jan 2019. But now no channels are coming, when i checked on my artel app my plan than see 2170/month plan is active. When i called the customer care center, no satisfactory answer or definite answer is forthcoming. My airtel customer number is [protected]. Please rectify the problem. I have a long duration pack.
Thanking you,
Shubham