Airtel — digital tv broadcaster - unfair balance deduction

SUHRID GHOSH (Suman)

from Kolkata, West Bengal

Address:	700036
Website:	www.airtel.in/personal/digital-tv

My airtel digital tv customer id : [protected].

4th december, 2017 at 3:20 p. M i did a recharge of 366/- inr to a wrong digital tv subscribers account. That subscriber id was : [protected].

So i called airtel digital tv customer care to find out is there any solution from their side for this issue.

Fortunately they have a solution for this issue. Which customer care executive interacted with me, that lady humbly told me that airtel will transfer that amount to your digital tv account within 24 hours.

* she gave me a reference no for this issue. Reference no. Is[protected].

5th december, 2017 at 3:27 pm a received a message from 'ad_airdth' where they clearly told me that "payment received rs 366 for airtel digital tv id [protected], updated a/c balance is rs 381.94. Current monthly charge - rs 330 next recharge date is 07-jan-2018."

So after that when i went to check my balance through my airtel app. Balance was see rs 341/-

I was little bit confused & called customer care, which executive interact he was unable to defend my qs. Behind the reason of this deduction & he transferred that call to his senior. He was tried to convince me but failed to give proper reason.

My qs is that if it is official deduction fees then i need that confirmation from airtel with that reason. But here is no such message like this.

Please verify this matter & ask them to refund that amount 40/- inr to my account.

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Airtel customer support has been notified about the posted complaint.

Dec 07, 2017

Updated by SUHRID GHOSH (Suman) One Airtel Executive called me & explain that money was deducted because In which Id I recharged may be that account is suspended so they charged that from my account or It was the daily charge of that subscriber.

My Point is that if a person have balance in his account then It will be deducted from his balance how it will be debited from last recharge.??

If this amount is debited as that account's fine.. how airtel can take advantage of this.. when they know whole issue.. Both o[censored]s airtel's subscribers..??