Airtel — digital tv - cheating by airtel again and again

Address:

560060

Sir/madam,

I have posted this complaint on 2nd july,
It is not resolved, but it marked as resolved.

I have up upgraded from standard set top box to hd connection.
Airtel person visited my home and set up my tv to receive hd signal.

Airtel person has created a new id for hd signal, i was not aware.
He has registered a new id for the same mobile number. And he was supposed to delete or deactivate my old connection. The old set top box is not connected now, but airtel is keeping the old id in the active state, and all my recharges are going to old id (Corresponds to old set top box, which is not connected, junked). Since last one month i have registered several complaints regarding this. Still they have not responded.
Honestly, i don't feel like writing all the stories. I simplified it a lot.
Since last one month, i have made atleast 15 calls to customer care, all the time they tell some stories, promise me to resolve, bot nothing has happened.

Airtel service is really very bad & dishonest