[Resolved] Airtel Digital TV — Cheating on Setup Boxes Refund | |||
I had 2 Airtel Digital TV connections. One connection was normal connection and other was HD connection. Due to their increased expensive charges every now and then, I had discontinued their connections for some time. Around 2 months back, I got a call from Airtel agent (Supriya - [protected]) to either recharge in order to keep connections activated and ongoing. Or, asked to return Airtel Setup Boxes (STB) for availing refund. Airtel agent mentioned Rs. 1000 refund for normal STB and Rs. 1500 for HD STB in 20 to 25 working days. I agreed for refund and asked them to collect STBs from home. Airtel Agent (Rahul - [protected]) came to house and collected 2 STBs and provided original Airtel return receipt. He said that he will come after 20 to 25 days to deliver refund cheque. Now, it's almost 2 months over and there is no response from Airtel. Nobody is picking up phones provided above (switched off). When I called up Airtel Call Center, they disagreed on refund. Also, when I asked to return my 2 STBs back then they refused. This is a big fraud from Airtel and using unethical methods to get STBs back. I am totally against it and want action on such illegal practices from Airtel. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 21 May 2014.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
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