Airtel Digital TV DTH — dth

Dear Sir,
With ref to Airtel tv Dth ID: [protected], I recharged my pack with Rs. 176 on 10.05.2019 and requested to hold it for month as I am out of station. Person from customer care centre promised to process the request of hold and send a confirmation for the same via sms. Today, again I received call from the customer care to recharge my pack. I was surprised to attend the call and got disappointed with the Airtel tv services. Again I requested to crosscheck the request of hold but lady denied to do so and cut the call.