Airtel — digital tv - forceful upgrade to hd box

Address:

560067

Airtel has upgraded their software in my complex and now have forcefully disconnected many channels from my set top box. When i raised a complaint with customer service regarding this, they said the site engineer will come and rectify it. Now the site engineer says that airtel has upgraded the software and hence i have to buy a new hd box and after that i will get my channels. This is not the first time airtel has done this to me. The charges for each box is 600/- plus 150/- service charge. My point is why should i keep paying for this every time airtel upgrades their services. There are over 200 families in my society today that have to change their box. Why is airtel running this scam and forcing us to buy a service that we did not ask for. The site engineers that visited are also extremely rude with this behavior with no ethics. I want a case filled on airtel for a forceful scam on public due to their upgrades of their systems.