Airtel Digital TV — Late Payment fee charged for Pre paid Service | |||||
My Customer id [protected]. I have recharged for 181 Rupees on 29 September for 30 days of service as per the rates available. But got the alert messages saying 24-oct 2015 will be the last service day. When called the customer care several times, got the message saying that Rs 15 has been deducted as late renewal fees on my previous recharge. This is a prepaid service and there is no concept of late payment. Above all, as soon as the expiry date, services have been stopped. As the services were stopped you cannot charge as late payment. Can you please look into the malpractice by airtel. The customer care is worse, need to be on the phone for minimum 10-15 minute every time we call Was this information helpful? | |||||
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Airtel customer support has been notified about the posted complaint. | |||||
 10 Comments | |||||
Comments
I have recharged with the account in less than 5 hours after the services were suspended. Therefore the IMF fee cannot also be applied.
Reply
Dear Mr. Hanumaiah,
This is with reference to your post dated 21 October 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 21 October 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Any update on this? I also have a same issue.
Need to escalate this issue of IMF charging as I also charged with same amount.
My Customer id [protected]. I have recharged for 315 Rupees on 29 October for 30 days of service as per the rates available. But got the alert messages saying 24-Nov. 2015 will be the last service day. When called the customer care several times, got the message saying that Rs 15 has been deducted as late renewal fees on my previous recharge. This is a prepaid service and there is no concept of late payment. Above all, as soon as the expiry date, services have been stopped. As the services were stopped you cannot charge as late payment. Can you please look into the malpractice by airtel. The customer care is worse, need to be on the phone for minimum 10-15 minute every time we call
Yes, I am also disappointed with this because its totally in-legal.
Refer to the image added, for the first time I have seen IMF charging and I really was not in a position to understand what for? I totally agree with others who are against IMF. I understood IMF as Idle Maintenance Fee? Correct me if I am wrong. When the services are stopped what is the need for charging IMF? Also I agree that the customer services are not up to the mark as they claim.
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HI everyone I'm also
In travel for this latefine, please anyone can good service without this issue please inform me, I leave this server
In travel for this latefine, please anyone can good service without this issue please inform me, I leave this server
My Customer id [protected]. I have recharged for 170 Rupees on 13 Feb for 30 days of service as per the rates available. will be the last service day. When called the customer care several times, got the message saying that Rs 15 has been deducted as late renewal fees on my previous recharge. This is a prepaid service and there is no concept of late payment. Above all, as soon as the expiry date, services have been stopped. As the services were stopped you cannot charge as late payment. Can you please look into the malpractice by airtel. The customer care is worse, need to be on the phone for minimum 15-20 minute every time we call and they have no explanation about Rs. 15 Air tel looting
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