Airtel Digital TV — missguided/cheating with customer from online airtel digital tv set box purchase

Address:	Kolkata, West Bengal, 700078
Website:	[email protected]

Dear Sir,

I am customer of Airtel digital dish tv, I have purchased it from online on 30th Sept 2018, and that time airtel digital dish tv online customer executive has told me that "If you purchased our set top box then you will get 2 months subscription free, you can watch 2 month all channel free with purchase price Rs1480 only" and that"s why I have given order through online and airtel engineer has installed set top box same day in my home, Now from 30th sept to till datev 2 months has not completed but one message is showing in my tv set that please recharge your tv with in 5th Nov-18, after that I have called to airtel digital tv customer care no[protected], on 1st Nov-2018, and customer care executive have told me that your registration has been set for one month free, so you have to mail and complain to the company, and he has given me complain no also, Complain No is 82324540, on 01/11/2018.
After that I have sent a mail on 1st Nov and 4th Nov, but not getting any solution, they have only given me reference No which is [protected].
And from 5th Nov my connection has been disconnected by the airtel. where as it should continue another one month as per the scheme when it has been sold to me. So, how we can trust the big brand like airtel? where this type of such misguide/cheating is happening with the customer.
So, please issue me another one month free all channel as per offer with Rs1480 new airtel digital tv set box connection communicated by the airtel customer executive at the time of booking my border, You can check the voice call record.There is no respond getting from the airtel after giving so many time reminder and complain.
Is this the ethics and policy of the company?
Is taking the airtel digital tv a crime?

Regards,
Monotosh Kar,
18th, South Purbachal,
Reba Appartment, Block-B,
Kolkata-700078,
Mob-[protected]
[protected]

My airtel digital tv connection details are below...
1.Customer ID No-[protected],
2.Order No[protected],
3.Date of booking-30th Sept 2018,
4.Time- 11.26am.