[Resolved]  Airtel Digital TV — Non functioning HD Recorder since 12th October: customer ID [protected]

Address:

Gautam Buddh Nagar, Uttar Pradesh

This complaint is being made out of sheer disgust because of total non-responsive and casual attitude of Airtel Digital TV customer care(tel:121500).Complaint was first made on 12th Oct. HD recorder would hang .TV was interrupted and recording was not working.The recorder was changed after 2 days but it developed same trouble after one day. Recorder was again changed on 26th Oct.but developed problem next day.Since that day complaint has been lodged many times. Ref complaint IDs33462616, 33916810, 34144150. Last complaint ID is34244507 of 29thOct. Everytime I call customer care asks me to confirm my address and Pincode though this info is all available with them.I have made atleast 20 calls each lasting 10-22 minutes.After getting fed up, on 01st Nov.I insisted on speaking to a senior manager. My call was diverted to senior desk.My whole story was repeated to Senior Managers Shalini, Himanshu, Abhishek and some more.They all assure that problem will be resolved 'next' day.These are all lies so that they can get rid of me and my call. They are all culprits in this harassment.They all promise to call me back. Never once have I received call nor has the vendor ever called me as is expected of them. The vendor is totally non-committal and has been telling me that repaired recorders are all bad. Incidentally, Rs.750 have been debited to my account even though the recorder has not been replaced Today again I spoke to Senior Manager Shiv Mohan but there is no further response. I am deprived of TV viewing for a month and not liable to pay TV charges for this period. I demand most urgent action to replace the faulty recorder and action against erring and irresponsible senior managers Brig(Retd)( Amarjit Singh.