[Resolved] Airtel — Digital tv not working (Customer id [protected] mobile no [protected])

nnitin_sharma20

from Delhi, Delhi

Address:	Ghaziabad, Uttar Pradesh, 201201
Website:	www.airtel.in

My digital tv is not working last two days and today i am logged a complaint against him and customer care executive give me resolution time today 4 pm.
But no one visited also my problem is not resolved. I am calling after 4 pm again executive told me visit will be done today at any cost but again same issue no one visited again i am call to customer care but this time executive told me today visit not possible. i have to STB and my two TV is not working. I think airtel don't take serious about customer complaint.

Nitin Sharma
[protected]

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Jun 24, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 10, 2017

Airtel Customer Care's response Dear Nitin,

This is with reference to your post, dated 9 May 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

May 10, 2017

Updated by nnitin_sharma20 Hi Karishma,

Still issue not resolved and no one call me no one visted at my premises. its really horrible experience for me.

Verified Support

May 16, 2017

Airtel Customer Care's response Dear Nitin,

This is with reference to your post dated 9 May 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd