Airtel Digital TV — pathetic service and lack luster customer service

A complaint # 65973093 i have raised a week ago regarding an issue with my airtel dth connection. Since then i have been contacting customer care every single day to be assured by airtel team that the issue resolution will be prioritized and immediate action would be taken, but alas every single day the assurance provided turns out to be a failure.

Below is a gist of the agony i had to face as a customer with airtel dth services

 the issue began with an initial complaint # 65905338 raised by me regarding signal loss, one of your field engineer did visit my place and tried to mitigate it.
 but the issue resurfaced the next day again for which i raised another complaint against ticket # 65944735 which was closed by your team without any resolution even after me clearly stating to keep the ticket open until resolved.
 i again called your customer care (28th sep) and was assured that the resolution of the issue would be provided soon. But when i insisted for re-opening of the closed ticket i was provided a new ticket number # 65973093 for tracking purposes.
 since 28th september, i have been following up on a daily basis with your customer care and every single day your team promises that the ticket is prioritized and resolution will be provided the same day. But i do not receive even a call from your field team enquiring on the issue forget about fixing it.

This service experience has tested my patience as a customer and i am writing this mail with assumption that bringing the dire state of your customer services to the notice of nodal officer would at least help acknowledging the issue and provide me with a mitigation at the earliest.

Tickets raised till date:
•[protected]Open)
•[protected]Closed without resolution)
• 65905338

But looks like the nodal team just sends out emails rather than following up with the field teams. The ticket is open and till date neither from the nodal team nor from the airtel field group either visit or call me regarding the complaint

Nodal reference no. Is [protected]

My connection details :
Account holder name : vamsi chandra guddati
Customer id – [protected]-001
Set top box - hd+ recorder
Subscription plan - annual

Appreciate if a strict action is taken and immediate resolution provided to the issue.