[Resolved] Airtel — Digital tv recharge (dth) excess charges

Gias

from Mumbai, Maharashtra

Address:

144005

Sir,
I have recharge my airtel digital tv id [protected] on[protected] for one year package value prime kids for rs 2824/- (Rupees two thousand eight hundred twenty four only) vide airtel recharge message dated[protected] at.08:27 pm. But airtel franchise charged rs 3025 from me. I wish to know how he charged rs 201/- extra from me. Request take necessary action against airtel franchise and return the extra charges lavied by them at the earliest.

Regards...

Sekh giasuddin mandal
Contact : [protected] / [protected]

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May 10, 2017

Complaint marked as Resolved

Value Prime Kids package for one year recharge on 03-05-2017 for Rs 2824/- wheras franchaise charged Rs 3025/-. Excess charged for Rs 201/-. Please direct franchise to refund the excess amount.

Airtel customer support has been notified about the posted complaint.

Verified Support

May 08, 2017

Airtel Customer Care's response Dear Customer(Gias),

This is with reference to your post, dated 7 May 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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May 09, 2017

Updated by Gias With reference to my complaint No 60721818 dated[protected]. Mr Sanjeev (mob no [protected]) resolve my Digital TV video problem and recharge it with a sum of Rs 3025/-. After received msg to my registered mob No I found that discrepancies. I reported the matter to Mr Sanjeev but he says remaining amount is service tax and other charges. So I reported the matter to your customer care but no reply received from them.

May 12, 2017

Updated by Gias Case has been resolved. The Airtel Franchise has been recharge a sum of Rs 201/- in my Digital TV ID. The case has been treated as closed.

Verified Support

May 14, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 12 May 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd