[Resolved]  Airtel — digital tv surrender refund

Address:

560064

It's been more than 4 months since the set top box has been taken away and we were promised a refund of ₹1782 on my credit card which was used to purchase the connection.

Last month airtel claimed via mail that amount was credited to my ccard on 31/5/[protected]@1847, which i denied.

They asked me to mail them all statements till date to verify that amount not credited.
In spite of doing so there is no reply from them. (Ref pics)

I have made several calls to customer care to seek a reply and closure but no use.
Latest open complaints in this regard are 64863035 raised by shubham and 64507119 raised by rubini.

I am completely helpless in dealing with this and hence have decided to take below steps till issue is closed and i receive my refund.

"my airtel broadband outstanding amount for this month is ₹3066. I have decided to paid them only ₹1284 as on date post deducting ₹1782 towards my digital tv refund. As customers are being held to ransom, i found this one way to get back to airtel as let them sort it out amongst their departments."