Airtel Digital TV — violation of trai's rule

Address:

144, shanti niketan colony dm road, Bulandshahr, Uttar Pradesh, 203001

I am trying to subscribe new chanel plan on airtel dth (Cost. Id [protected]) since 2 months but it is still not activated. I m trying to get help from customer care but they forcing me to select any ready made plan and they cut the phone call when i ask the reason that why i am unable to select chanels according to me. It is the clear violation of new trai's rules. Please help me in this regard.
Thank you!