[Resolved] Airtel Digital TV — Wrongly debit the amount from my id

poojaanand

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi
Website:	airtel.in

On 23 June 2016 i made a complaint on airtel customer care that my set top box is not working so they send their engineer at our place. Engineer visited and said we have to change the set top box i agreed and told him to change it. so he changed the set top box and asked for 850 Rs which i paid him in cash at the same time. instantly i got the msg from airtel that around 449 rs has been deducted from airtel account. I recharged my DTH account in the month of Dec 2015 with the amount of 2530 Rs and convert it in 1 year pack so do i get the validity till 10th Dec 2016. But with the mistake of Dealer in Modinagar or by sales team of airtel they do changes in my pack and now it is showing the validity till 20th July 2016 only. In this regard i m continuously in touch with airtel customer care executives and that dealer also but no one is ready to do any solution.

Please do the needful asap in this regard.

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Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 4 July 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Jul 10, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 4 July 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd