Airtel — disappointing services and clueless customer care

Address:

122001

My Airtel number stopped working. I called customer care and they asked me to visit the nearest center. I went to the nearest center and they gave me a new sim and said that the sim will get activated in 4 hours. But it didn't get activated. I called customer care 5 times and the way they talked to me was disappointing and clueless. They said the sim was activated 24 hours ago which can't be the case as I got my sim 12 hours ago. I asked them to give the time of activation and they didn't give it. They asked me to again visit the store which is quite far from where I stay. Disappointing and useless customer service. My number is [protected].

Customer care representatives were very rude and I want a strict action to be taken against them...the names were akanksha, Uma (supervisor) and 2 more people. Please check the data log you will get the names of all the members...I want this to be done asap or else I will escalate it to the higher Management.