[Resolved] Airtel — Disconnect my airtel services without inormation | |||
Airtel has a very poor customer satisfaction and the customer care speaks as thou they doing a favor for the customers. I have been using an airtel dongle from 6 months and everytime its me who calls up and asks what is the due amount and pays the bill. I have not even got 1 single bill till now. I have been making the timely payment and from 2 months with my busy schedule i could not make any payments bcoz i just forgot that i myself have to make an attempt to call... One fine day they just disconnected my connection and when i call the customer care they informed me that i have to pay the balance of 900.. I am in a 600 tariff and the bill amount was 900 for 2 months (Im being lucky its not 1200) i enquired why there is less amount when it had to be 1200, but no answer. And the customer care representative spoke sooo harsh wen i requested him to get back my connection. And to make my payment online i need internet and these ppl are not even getting my connection back. I am seriously frustrated with the way these ppl speak. I just told them if this is the case i will disconnect my connection and they said okie we will help u do that… is this the way a reputed company behaves??? I decided not to make them favor by paying bills. Pls treat this on a customer’s respect. We are not supposed to be treated in this manner Was this information helpful? | |||
Oct 30, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Sep 28, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 28 September 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Sep 29, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 28 September 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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