Airtel — Disconnected my office landline number

A sales person from Airtel Mr. Dhyaneswar told me that Airtel has launched new plans and that I can upgrade my connection to 16mbps with 1 mBPS after fup . He had told me my landline number would remain the same. On the day of connection, Mr. Nitin told me they have to put another line as it is a new connection(A/c no: [protected]), and it is 2mbps(which is of no use for me) and not 16mbs but then they will upgrade it to 16mbps. So i waited for a day and got no mail from the airtel team, so i called them and registered a complaint (complaint no:[protected], and got a call from Jackson who clearly said that my existing landline number (a/c: [protected]) cant be transferred and furthermore the new a/c number [protected], my speed is not 16mbps with 1mbps after fup but 8mbps with 512kbps after fup.but the resolution we reached was at the fact that he would talk to his team and get the existing connection(a/c no: [protected]) to upgraded speed of 8mbps with 1 mbps after fup, and said that he would give a call he next day to confirm it. WHICH HAS NOT HAPPENED TILL NOW??????? My a/c no: [protected] (, combo connection of broadband and landline ), I had raised a complaint( complaint no:[protected], in which I had specifically stated not to disconnect my landline to the person, BUT THAT WHAT HES DONE AND NOW MY OFFICE NUMBER IS NOT WORKING AND HAVE BEEN CALLING AIRTEL CUSTOMER CARE AND SPEAKING WITH A NUMBER OF OPERATORS WHO KEEP ON TELLING ME THEY HAVE TAKEN MY MOBILE NUMBER([protected]) AND GIVE A CALL BACK WHICH HAS NEVER HAPPENED AND I AM COMPLETELY DISAPPOINTED WITH THE SERVICE AND LAID BACK ATTITUDE OF YOUR COMPANY, ( SOME OF THEM BEING jACKSON, YAMINI INTERACTION ID:[protected], ESCALATION MANAGER: MADHU.R AND rITHVIRAJ WHO KEPT MY CALL ON INDEFINITE HOLD SAYING HAT THIS IS A BILLABLE NUMBER AND YOU WILL LOSE MONEY .BUNCH PEOPLE WHOSE NAME I DONT REMEMBER...). tHE WORST PART THEY NEVER SEND YOU MAIL WITH THE DETAILS OF THE DISCUSSION BECAUSE OF WHICH THEY KEEP ON BLAMING THE CUSTOMER