[Resolved]  Airtel — Disconnection of landline without proper notice

Address:	395017
Website:	www.airtel.in

Airtel account - [protected]. Last week, I received a SMS from Airtel that a cancellation request has been placed for my account by me, when I had not done so. I emailed customer care and appellate authority regarding the same and I was told that the cancellation request was raised in error and my services will continue. I also received a call from Airtel's appellate team confirming the same. Then yesterday evening, I received call from Airtel's nodal team to inform me that they will not be able to continue my service because of "technical issues" in my area and terminated my service in less than 12 hours. I got to know from Airtel's technician informally that Airtel has few customers in my area and as a cost-saving exercise, they are terminating connections in my area. If Airtel had cost issues and knew about the termination of services in my area, why did they not bother me with sufficient notice to make alternative arrangements and kept me in the dark. Really pathetic customer care by Airtel.