[Resolved] Airtel — Discontinuation and not able to re-activate my number | |||
I have been using my airtel number for around 6-8 years, on wednesda, 8th june 2016 that "as per government's directive, we have not received the complete documents for your aritel mobile **********. For continued services, please submit your from, photo id & address proof within 24 hours at an airtel store." Due to some reasons i was unable to reach the store within the 24 hours. When i reached the store after friday, 10th june 2016, i was told that you will have to re-apply for the number and it will be re-activated. I was charged 250 rs. For a new sim. As of now, 17th june 2016, i have received no verification that my documents have been received or not or if they re-activate the number or not. I have called the airtel store about 4 times now to see if they can or can not re-activate my number. They are unclear about it. They do not know if they activate my number. Airtel services are degrading day by day since the past year. They have reached a new low. If it is a normal new connection they are able to activate the number within 3 days. Why is it so that your company does not have my records? Do you delete the records? It seems airtel is just trying to harrass their own old customers so that they can get new customers instead. I am really disgusted by your services airtel. You provide 3g speeds on your 4g network. You provide 2g speeds on 3g network. Your internet does not even work on 2g mode. And then you go and close the connection without any reason. Is it my headache to manage your records? Why is it that you don't have my documents? I want to know why your company calls with deals and offers but your company is unable to call the customer to ask him if he/she can provide the proofs within the time? Why cant your company at least send a message to the alternate number of the customer to let him/her know of why their records are not there? Was this information helpful? | |||
Aug 11, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 17, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 17 June 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 20, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 17 June 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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My number is [protected]
I am waiting till 22nd June to see if your people can activate it.
if you need more details as to what your staff of Zirakpur had said it is as below :-
"Sir this number has already been booked by some other outlet. We did not get approval of the same. You can visit our headquarters in IT park or you can visit Chandigarh Sector 22 Outlet."
After which I had taken back the file and paperwork from the Zirakpur outlet and given to Panchkula outlet. If it had been disapproved would it not show to Panchkula outlet. Panchkula outlet staff member told me that he will be able to process the form and the number will be activated by Wednesday.