Airtel — Discrepancy in airtel postpaid bill generated on 12 Aug 2015 (11 July to 10 Aug 2015 cycle )

Address:

Pune, Maharashtra

Hi There, The concern is regarding my airtel 4G bill generated on Aug 12, 2015 for the cycle (11July to 10th of August, 2015 ). It was for my airtel number [protected]. Bill generated says total amount as Rs 14004.55. I started raising my concerns and complaint starting 12th of August but the issue is still unresolved. eg[protected] For Bill - Got closed without intimation just saying bill is valid . Again explained everything to the customer care executive and raised a complain # 64181876 . in the mean time, tried escalating the issue to 121, appellate, nodal officer n number but it is still unresolved . They are just throwing the ball from one basket to another basket . My concern here is :- Plan Details - 11July to 31 July - 1995 Plan (30GB) 1st Aug to 10 Aug - 2995 Plan (50GB) # Request for plan change was made on 31s July at 10:30PM. Concern 1) Current Bill shows no plan activated for 23rd July and 1st Aug . (Proof - Screen Shot attached). I have not given the data benefit for these two dates. Concern 2) Wrong information was provided to be on prorata by Airtel customer care executive named "Samrin". Communication happened on Aug 1 at 8:00 am and as per her, I am entitled to use complete 50GB . Prorata charges are made on the bill rental and not on data benefit. Proof- (Given the date and Name of executive.Airtel and go ahead and verify the same). Concern 3) Because of poor exceptional and wrong behavior of Customer care executive, I requested disconnection (request #[protected]on Aug 1 in the evening. On 2nd Aug, I got a call from retention team (Her name was Ashwini) and she confirmed - a) Proper action will be taken against the executive .(it's ok, np ). b) as a retention benefit, I will be given discount of 20 percent on bill for 3 Months(it's ok, np). c) she committed if anything extra is charged, it will be waived off . Even after the commitment made, I am still struggling to get waive off . Proof- (Please verify the communication I had with Ashwini on 2nd Aug, 2015 on waive off.Call was for closing my request#[protected]. Concern 4 ) Bill clearly says, if I exceed the built in quota, I will be charged .2ps/10KB or 20 ps /MB (It should be read carefully). Proof - Screen shot from airtel.in and screen shot from currently generated bill is there with me . Uploading the same as well here. Even if you ignore above point, current bill will be something around - 1995-30 GB plan used for 20 days (11 July to 31 July)- ~ 20GB on prorata basis + ~Rs 1330. 2995-50 GB plan used for 10 days (1Aug to 10 Aug)- ~ 16.11GB on prorata basis+ ~Rs ~ 1000. So, total bill quota that can be used = 20GB + 16.11GB = 36.11GB & Monthly Rental = Rs 2330. If any additional data is used, it will be charged on .2 ps /10 KB or 20 ps /MB (can refer the screen shot provided for detail). As per airtel, my total consumption was 59.28 GB of data . So, I exceed the amount by (59.28-36.11)GB = 23.17 GB . Cost for this will be(based on 20 ps per 1MB) Rs 4634 So, even in the extreme case, my total bill won't exceed Rs(4634+2330)= 6964 (+ 14 percent Service tax) - 20 Percent Discount. So, in any case it will not exceed Rs 7000. On what basis bill was calculated as Rs 14004.55 ? Concern 5) All medium to check airtel data balance shows incorrect information. a) my airtel app - always shows 0 GB 3G data instead its a 4G number.Already provided screenshot to airtel last month (24-25th July) still not rectified. b) my account under airtel.in shows anything irrelevant .(I have the screen shot) c) http://www.airtel.in/applications/airteldongle.jsp shows complete data i.e 50GB and not the quota available for you. d) even pie chart shows incorrect information. So, no mechanism to check real data available in case you upgrade your plan in mid of Month. So, it's a limitation from airtel side. So, why a customer should suffer ? Concern 6) No alert message was sent from airtel side when I have exceeded the data quota available. I have been chasing airtel (121, appellate, nodal) but didn't get the resolution yet. I have been using airtel since last 2 years and never suffered like this. I would like to inform airtel immediately else I will be forced to start with the legal action formalities starting 25th Aug 2015. Unfortunately, I had to give a request for disconnection. I was never having speed related and will like to continue with airtel if service quality is improved and issue is resolved in the stipulated timeframe. For your reference - Complain # 64181876 Interaction Id - [protected] Name - Chintan (He knows the details and can be contact if required) Thanks Anupam Kamal [protected]