[Resolved] Airtel — Discrepancy in data usage and unreasonable deduction from main balance

अ

अनुराग

from Mumbai, Maharashtra

Address:	Nagpur, Maharashtra, 441108
Website:	Airtel myapp

I would like to bring this to your attention that money from my main balance is being deducted for data usage even when data balance is there.
This happens everyday around 11:45 pm.
I don't know if there is bug in your system/app or your doing this knowingly in such a way that remains unnoticed by the users.
Even i ignored these deductions for a week or so. It was yesterday that i noticed that they charging even when i have data left in my account.

It also shows different data balance sometimes. I have attached the screenshots showing that.

Please look into this matter as soon as possible because i think there is a serious bug in my airtel app.

+4 photos

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Jul 25, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 14 June 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jun 22, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 14 June 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd