[Resolved] Airtel — Disputes of offers on postpaid plans as suggested by customer care executive

Achyut Buragohain

from Guwahati, Assam

Address:

Tinsukia, Assam, 786125

Dear concern,

This is to inform you that i have changed my post paid plan bearing number [protected] from existing rental 499 to 349 today as suggested by your executive on phone calls received from number [protected]. As confirmed by him my new tariff plan includes unlimited local+std calls, 21gb data, free incoming roaming calls & 150 free sms per month. So, please confirm whether my new tariff plan of rental 349/- (Including all taxes) with includes all these benefits or not? Otherwise i will change my post paid plan to prepaid connection with immediate effect.

Hoping for your prompt and quick reply on this.

Regards,

Achyut buragohain
Postpaid customer
Cell-[protected]

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Jul 26, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 19 June 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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