[Resolved] Airtel — DND registration does not work

[Resolved] Airtel — DND registration does not work

M Madhushree Nanda from Pune, Maharashtra

My mobile number has been registered under ndnc registry since 27/08/2007 vide registration no. F[protected]. In spite of this, i get about 20 commercial sms messages and about 3 sales calls per day. How does this happen? 2. When i tried to complain about this on airtel website http://www.airtel.in/forme/dnd/dnd_complaint, i am required to mention mobile number from which i receive every sms and call on every day! That would mean that every day i would have to enter about 15 separate complaints about each number!! 3. When i tried calling 1909 for help, they also insist that they require all the numbers from which i have received text messages and calls, without which they cannot lodge a complaint. Is a customer supposed to enter hundreds of numbers in order to lodge a complaint? Was this information helpful? No (0) Yes (0)
Jul 24, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 07, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 6 June2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 22, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 06 June 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Rakesh Kumar airtel presence (airtel Customer service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
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