[Resolved]  Airtel — Dongle not working for last three months (in and out connection)

Address:	Kanchipuram, Tamil Nadu, 600043
Website:	[email protected]

Hello team,

I am using the airtel 4 g from dec'15 and i have been experiencing in consistent connectivity from sep'16 onwards and irrespective of being documented for all escalations levels (Nodal/appellate) nothing works out until now. I have remitted the payments for the months. Hope you can see the emails from oct' 16 onwards and until now there is no official confirmation. I have handed over the dongle to one of the representative last week and still now i have not received back the dongle and he is not picking up my call too. As per the note from customer care, below are the usage details:
Regarding data usage:
For the period 11-10-16 to 10-11-16, you have used 185.67 mb.
For the period 11-09-16 to 10-10-16, you have used 665.72 mb.
For the period 11-08-16 to 10-09-16, you have used 845.47 mb.

Please help me to reverse the payment (On pro rata) for the months until i have paid..

And also please help me to fix the issue the dongle issue/ issue the new dongle..