Airtel — don't get few categories of text messages from the past 2 years.

 
2 Reviews
Gudlavalleru, India
 VenuGadu on Mar 4, 2019
My airtel account # is [protected]. And i have had many issues from the past 2 years that i am not receiving many text messages and complaining to airtel never helped me..

Working examples:

1. I would receive all my text messages sent by normal users.
2. I would receive all the otp messages sent by banks.

Non working examples:

1. I never receive the upc port codes
2. I never receive messages to register my mobile for my airtel app.
3. I never receive messages from airtel to convert from postpaid to prepaid.

Airtel customer care said that they cannot take compliant because they do not have an option to take a compliant and every time they just send the configuration message. We reached out to airtel store and even they said that you need to call customer care.

Note: i have changed the sim card itself... And i have also changed the mobile multiple times but no luck.

Complaint Status


[Mar 05, 2019] Airtel customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

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Comments

Kindly stop messages from AL-AIRSLF and Class 0 Messages
This message pops every time during each call and SMS
kindly stop coz this was disturbing me very much
Thanking you

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    Customer satisfaction rating
    25%
    Complaints
    38574
    Pending
    4438
    Resolved
    8566
    phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    location
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    Airtel - don't get few categories of text messages from the past 2 years.