Airtel — don't get few categories of text messages from the past 2 years.

Address:

521356

My airtel account # is [protected]. And i have had many issues from the past 2 years that i am not receiving many text messages and complaining to airtel never helped me..

Working examples:

1. I would receive all my text messages sent by normal users.
2. I would receive all the otp messages sent by banks.

Non working examples:

1. I never receive the upc port codes
2. I never receive messages to register my mobile for my airtel app.
3. I never receive messages from airtel to convert from postpaid to prepaid.

Airtel customer care said that they cannot take compliant because they do not have an option to take a compliant and every time they just send the configuration message. We reached out to airtel store and even they said that you need to call customer care.

Note: i have changed the sim card itself... And i have also changed the mobile multiple times but no luck.