[Resolved] Airtel — Double charging but none available to take complaint | |||||
I have got mobile recharged for 349 on 13 Mar'17 at 10.32 hrs for .. unlimited data and calls for 28 days, daily 1GB data. The same day requested to STOP renewal of 155 2G internet pack. But today, 16 mar, 17 at 0901 hrs got the message that the 155 2G pack have been renewed and find the amount also been reduced from my main balance. Since morning i have been trying to contact CC at 121 to request to revert the amount in view of my availaing the rs349 offer wef 13 Mar'17, but in vain. There is no option through IVR for getting in touch with CC executive.There is no mention of procedure to deactivate the Data Package. Only activation shows. Wonder how such big company like Airtel is functioning and further expanding too. Thanks Ashis- [protected] Was this information helpful? | |||||
Apr 23, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Mar 16, 2017 Airtel Customer Care's response Dear Mr. Chand, This is with reference to your post, dated 16 March 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Mar 20, 2017 Airtel Customer Care's response Dear Mr. Chand, This is with reference to your post dated 16 March 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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