[Resolved] Airtel — Double internet charges in postpaid | |||||
I have postpaid number of airtel. I switched from 2g to 4g plan in month of august 2016 but when the bill came airtel levied internet charges of 2g as well as 4g plan. I contacted airtel and a person also called me up to rectify the problem. I gave him all the details. But after that day nobody called up to rectify the complaint. Now in september monnth i ported my number to idea but i got 1 more message from airtel saying that this month due is 545.48 and last month due is 1497.38. Please resolve my complaint. Was this information helpful? | |||||
Oct 31, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Sep 26, 2016 Airtel Customer Care's response Dear Mr. Bhitalwal, This is with reference to your post, dated 26 September 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Sep 30, 2016 Airtel Customer Care's response Dear Mr. Bhitalwal, This is with reference to your post dated 26 September 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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