[Resolved] Airtel — double payment made for charging - no response to resolve the issue | |||
I have recharged my mobile [protected] on 07.07.17 for rs 299 / plan 70 days validity 1gb /day unlimited talk time from air tel. While doing recharge i got to know that the payment is failed and so i made another payment to get recharge for my mobile. But to my surprise & shock my bank account got debited twice for rs 299. When i contacted the bank customer care they told me to contact you for the refund. I have made a compliant with airtel customer care officer a week before and also written to cc ref no conrc[protected] on 27.07.17 yet i am not in receipt of getting reversal of payment rs 299. P ldo resolve the issue and organize for early reversal of double payment made by me at the earliest. With regards, D. Suseeilkumar Was this information helpful? | |||
Sep 3, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 29, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 28 July 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Aug 02, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 28 July 2017 . We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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