[Resolved] Airtel — Double recharge due to an error

IQRA MITHANI

from Pune, Maharashtra

May 9, 2017

Website: www.airtel.in

Respected sir/madam,
This is with reference to recharge with transaction id [protected] done by mistake due to an error shown as recharge unsuccessful of previous recharge with transaction id[protected] and has reduced my bank balance as the recharge was done on www.airtel.in with net banking option.This double recharge of amount rs. 349 is not required and thus is a waste of money.
Kindly reverse the transaction id of[protected] as it was originally shown as unsuccessful and created confusion.

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Jun 12, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

May 09, 2017

Updated by IQRA MITHANI Respected sir
This is in response to my complaint dated 9th May 2017 which stated having double recharge with the same amount due to an error.
I am Highly disappointed with the service of airtel as no efforts are taken to resolve my complaint and is thus creating mental trauma.
In dire need of a response and hope that the issue gets resolved as soon as possible.
Regards

Verified Support

May 10, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 9 May 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

May 10, 2017

Verified Support

May 12, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 9 May 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd