Airtel — dth box complaint

Sameer Chandorkar

from Bengaluru, Karnataka

Address:

560032

Airtel make us to purchase new box as upgrade which does not match even previous feature and now no one responding as we have complain that we are not happy with features no one returning my old box.
A. I was using "hd recording box" which can record channel and simultaneously i can watch
B. But customer care propose to upgrade box as internet tv box along with recording channel feature but actually fact is when i am watching same channel only i can record i can't record one channel and switch to another channel which was my old box feature so help me to get me my old box

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Comments

Akank20

from Noida, Uttar Pradesh

Hi

A very bad experience of Airtel customer service. Being a brand you people don't know how to serve your customers. My DTH services are not working since 28th June 2018, now its 4 days; i, e. 1ist July its not been fixed now.

I have called customer care 100 times, your executive fool us by giving false commitments and saying we will send technician in one hour two hours, by 2 pm, by 8 pm, but no one came to help us. I am calling you guys like fools from past four days and you people are not ready to help us.

Very bad service, now as customer i will make sure to post this bad incident on every social media platform so that people would know how badly you treat your customers.

AIRTEL- A BAD SERVICE PROVIDER