Airtel — dth channel

Address:

Indore, Madhya Pradesh, 452005

Hello,
I have already selected my package before 31 jan, 2019 and still my pack is not activated, even my channels are also not available not a single channel is working. They disconnected my services since 2nd feb 2019 around 10 am.
At first they said i have not enough balance and once you have balance then within 2 hours your package will switch but it was not activated and since then i called 6-7 times but they only give me time.
When i request them for disconnection of my service they told me that they will not give me refund all my amount will be dissolved.
I don't understand what should i do in this case.
My registered a complain here is my complain number 85646465.
Looking for solution.