[Resolved]  Airtel — Dth connection case I'd 97660572

Address:

Agra

Dear All,

With this application, I want to bring this to everyone's notice about the "WORST CUSTOMER EXPERIENCE, SERVICE AND SATISFACTION" which AIRTEL DTH SERVICE can ever provide to their customers.

To start with, I am not sure how much AIRTEL DTH SERVICE is concerned about CUSTOMER EXPERIENCE, SERVICE AND SATISFACTION.

Finally, I have pushed to an extent which is making me write this email and switching to DIFFERENT SERVICE PROVIDER. This email would not only include the service which you have provided but also the way of doing business and looking at things by such a HUGE ORGANIZATION. I have been using your services for more than 15 years. But I guess I should look for some better alternatives, may be because of the "WORST CUSTOMER SERVICE" which AIRTEL DTH SERVICE has given me.

As everyone says, in today's world the quality of SERVICES goes equally down when the quantity of PEOPLE consuming those services goes high.

Details of the Issues are:

A: BILLING ISSUES:

1. WAS THE FIRST CUSTOMER IN AGRA TO BUY AIRTRL XTREME BOX.

2. SUBJECT LINE OF EMAIL IN CORRESPONDENCE CASE ID : WORST DTH SERVICE : DTH issue case I'd: 97660572

3. I have purchased this AIRTEL EXTREME SET TOP BOX IN NOV 19, and there was installation signal problem since day 1 as the engineer said that it would be working on my neighbour's wall, they finally sold me the set top Bex for 2500/- and since then it was a chain of emails I have been sending to AIRTEL.DTH for now and then issues.

4. Customer care usually says that the engineer visit will happen and they will refund the charge of 150/- for engineer visit to my account once Problem is rectified, that happened twice but no resolution.

5. FOR LAST 5 DAYS THEY HAVE STOPPED RESPONDING TO MY EMAILS AND NEITHER THERE CUSTOMER CARE NUMBER US WORKING.

FINALLY THE AIRTEL DTH SERVICE CUSTOMER CARE ARE REALLY A BUSINESS MINDED OR HIGHLY PRESSURISED FOR BEING TARGET ORIENTED FOR SALES but this is NICHE SALES & CUSTOMERS FINALLY IS NOT A HAPPY CUSTOMER .

Now I have full confidence in AIRTEL DTH SERVICE MOTO, which is “LET THE CUSTOMER SUFFER FOR THE MISTAKE THAT THEY MADE BY SUBSCRIBING TO AIRTEL DTH SERVICE SERVICES.”

I have been a happy Customer of Airtel as well for more than a decade now, & recently such an experience from AIRTEL DTH SERVICE …. Is a question mark, I have been recommended for OTHER SERVICE PROVIDER and not because I did not like any other brand but because I never expected this kind of PATHETIC service by this big company. I think now the time has come where myself, including at least hundreds of people need to change their mind because of the services which myself and they have been getting over a period of time. There have been many instances where I did not get service that should be provided to a customer and now when I am done dealing with you people would want you to please discontinue my AIRTEL DTH SERVICE connection remove me from your systems because your system, policies, procedures, services, way of doing business and looking at things is getting WORST day by day.

I know that loss of a hundred customers would not make any difference to your SALES and MARKETING team because COMPANIES here do not understand the two most important words to run the business, providing exceptional "CUSTOMER SERVICE" and I would certainly try to see if other leading companies do or do not understand it.

With this, I PEN DOWN and say my FINAL BYE to AIRTEL DTH SERVICE !!! I wish a GREAT FUTURE FOR YOUR COMPANY AND IF GIVEN A CHANCE IF AIRTEL DTH SERVICE IN FUTURE, WOULD FOR SURE WANT TO LEARN THE WAYS OF RUNNING A BUSINESS WITHOUT SATISFYING THEIR CUSTOMERS!!

ABHISHEK SURI

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