Airtel — DTH Disconnection

Address:

Chennai, Tamil Nadu

For the past 2 months, Airtel DTH call center agents are calling me for pending payments for DTH connection that they claim I have. Here is the story, I disconnected the Airtel DTH service by following all proceeders suggested by their DTH support team and this happened about 2 months ago which is April 2015. I even received a call from their Head office confirming that the DTH connection has been disconnected and the agent also assured me that I will receive my 1000 rs credits that I had in my Airtel account before canceling the connection. But Airtel did not cancel my connection, instead they charged my account every day even after disconnection and after consuming all the credits I have had in my account and I have been receiving calls every 2/3 days asking me to 1) pay for the service that I had cancelled 2) to explain the same thing over and over again 3) they also claim that I did not cancel the DTH connection. I do not have any proof to substantiate that I have cancelled my DTH connection since everything happened over the phone. Please advice and help me out of this.