[Resolved]  Airtel — DTH disconnection

Address:

Nagpur, Maharashtra, 440001

Hi,
I have 4 Airtel DTH Connections at my home. 3 HD and 1 SD. All these 4 connections were linked to one single ID.
My request was simple. I wanted to split/discontinue that one SD connection, request ID: 58658085
I made it clear that this request is to discontinue the Standard Definition box and NOT the High Definition Boxes. The support discontinued precisely the one HD connection that's in our drawing room and messed it up.
Result: I had to call Airtel DTH Customer Service again informing the same. Can you imagine, they had no idea what they've done. Now, this generated a new request. Somewhat a callback request[protected], for which I never got a callback. I was told that the request has been escalated in the form of an email to the higher authorities. The higher authorities at Airtel DTH are probably doing nothing.
Next thing: I had to call Airtel DTH for the third time. I get to know now that the split connection now needs to be merged and this takes 90 days to be done. Wow Now I need to wait for 90 days for a simple request Original request: Separate one SD Connection from the rest HD STBs What Airtel Understood: Separate a random HD Connection and screw up with the customer.
The latest update on this is that one more HD Connection is now disconnected.
I posted the same on Facebook, even sent a message on Facebook, called multiple times and finally had no choice but to post here.
Before they disconnect all the connections and eat up all the money, I need a reply and schedule a visit at my home to sort out this issue.
My Customer ID is: [protected]
I received an SMS for creation of new Customer ID: [protected]-001
The earlier ID had 001, 002, 003 and 004 connections. Out of these 001 was an SD connection and my original request was to discontinue this SD set top box and NOT the HD connection. Moreover, to make it worse, now there are 2 HD connections that are completely non-functional now.