[Resolved]  Airtel — Dth error mistake

Address:

Srikakulam, Andhra Pradesh, 532001

[protected]@airtel.com,
Sir,
My Airtel Digital Tv : [protected]-001 / Registered Mobile No. [protected].

I have like to change my regular ₹ 99/- plan addition telugu regional top up into 6 months south max telugu package. In this I have requested to Customer care my monthly rental pan to 6months package. As per direction of customer care executive I have recharged my dth balance for ₹ 1158/- details as follows:

Date Amount Transaction Type Payment mode Transaction ID
04/09/2016 Rs.1158.00 Payment Self Care Payment - Net Banking [protected]

But you customer care executive activated south max tamil instead of south max telugu. On[protected] I have watch all the Telugu channels, but on[protected] I have unable to watch telugu Gemini Channels i.e. Gemini, Gemini Movies, Gemini Comedy, Gemini News like. In this reason I have registered complaint through customer care on[protected] between 9.30 am to 10.30 am. He give assurance to arrange call back facility and also rectify the problem, by mistake your plan active actives south max – tamil instead of south max telugu, and also the customer care executive updated my other mobile also i.e. [protected] but so far not rectified my problem. I am very uncomfortable with these practices. Many more times I have callback to customer care. Now the executive says we are unable to change package with-out additional recharge amount. How can I responsible for your executive mistake for activated south max tamil instead of south max telugu. So please take necessary action to rectify the problem.
Thanking you,